Shipping policy
The Pure Veil partners with major national shipping companies like TCS - allowing us to ship direct to your door and proudly offer flat rate world-wide shipping.
You will be charged when your order and all payments are subject to verification and approval before shipping and may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or cancelled.
Shipping Process
We require between 5-7 working days for orders in Pakistan on average to fulfill your order and transport it to our carrier's sort facility. Some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues.
Once your order has begun processing through our shipping department we are unable to make any changes (including address changes). We will only ship to the address provided at check-out.
We only ship during business days and do not ship on, Sundays or national holidays. Once your order has shipped, you will receive a Shipping Confirmation email.
Tracking
All orders are processed with tracking numbers. You will receive an email with the tracking number when you order is dispatched to the carrier's sort facility.
For some shipping companies, it can take several days for the tracking information to update in the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Deliveries
While we will do all that we can to make sure you order is delivered on time, The Pure Veil cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.
Lost/Stolen/Damaged Packages:
The Pure Veil is not responsible for lost, stolen or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.
Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.
Wrong Address Disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. The order processing is started immediately after the order is placed so if any of the information that you have added has bee entered wrong , please contact us as soon as possible to make your delivery as smooth as possible.
Feedback
We would love to hear your feedback, questions, or any concerns. Please feel free to email us at the.pure.veil@gmail.com to let us know how we are doing. We take your feedback very seriously and are always striving to improve.